What's the best Remote Desktop Application?I've got family members spread over many states that always want me to remote into their machines and help them with various issues. For this, what is the best remoting-application available, comparing features to cost?
In the past I've used VNC [1].
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UltraVNC [1] is my personal favourite. (Free)
Supports encryption and windows authentication, chat, direct file transfer and an embedded Java viewer. Also has the option to use a direct mirror driver (allowing transparent and alpha blended windows work fine).
Also comes in a customisable single click edition [2] which you just customise and host (or email it to the other person), they run it and you can take control with no installation at their end.
[1] http://www.uvnc.com/I have to vote for TeamViewer (http://www.teamviewer.com) although LogMeIn looks good, too. The advantage to TeamViewer is that the supportee only has to double-click on an icon and read the supporter a few numbers. No fiddling with sending emails, opening ports, etc. For some of my extremely tech-challenged friends/relations I always put the TeamViewer icon on their Desktop ahead of time since some of them have difficulties going to a website and downloading anything.
LogMeIn [1] is useful if you don't mind using a web interface (and can be accessed from anywhere). I prefer mstsc [2] (Windows' own Remote Desktop Client) though :)
[1] http://logmein.comFor helping less savvy family members and friends I've used CrossLoop [1] in the past - it's not particularly feature-rich but the client is really easy to use.
[1] http://crossloop.com/If I'm directly on the network, I'm a big fan of just using the Microsoft Terminal Services/RDP client -- but going to a client machine, that will "black out" their screen.
For support-style services, I like LogMeIn [1] and Bomgar (which is fairly pricey).
[1] http://www.logmein.comNot sure if you're talking about the server part or the client part...
For the client part i would recommend mRemote [1].
It's open source and supports a lot of different protocols!
[1] http://www.mremote.org/wiki/Default.aspx?Page=MainPage&AspxAutoDetectCookieSupport=1I've used:
I've found that rAdmin seems to have the best screen response but it costs for each remote computer you want to control.
Josh
The beta version of Skype has a screen-sharing feature. I haven't used it personally but I think it has great potential for first-level family support.
My reputation is too low to add a comment to a comment so I'll bump the CoPilot recommendation here.
CoPilot [1] is made by Fog Creek, Joel Spolsky's company. It costs $5 US for a 24-period during the week and is totally free on weekends. It's great for me when I just need to see one of my folks' computers for a quick fix. It's just enough feature-wise to get the job done and only requires a 1MB download/install. No ports to open or other networking trickery. You might want to have the 'helpee' lower their resolution though, to make it perform better.
In any case, you will be able to walk grandma through this. :)
[1] https://www.copilot.com/If all their computers are Windows and better than a Home edition, I'd suggest Microsoft Terminal Server since it's already installed. If you dislike it though, you could go for Copilot [1] if you don't mind spending a couple of bucks, it seems like a great product.
[1] https://www.copilot.com/I use GoToAssist Express [1] for remote support. It works great and has the best price of most of the remote support options.
You might also want to check out Microsoft SharedView
[1] http://www.gotoassist.com/en%5FUS/expProductOverview.tmplI also recommand TeamViewer [1].
I work in IT sphere and use Techinline [1], the easiest and most cost effective software that I've seen when researching these tools.
[1] http://www.techinline.comUltraVNC Single-Click is amazing for this, and free. It basically encapsulates a VNC client in a single .exe that can be sent to family/friends/etc and they click 'Connect', which initiates a connection to the viewer running on your local PC. No muss, no fuss, works great for all my uses.
If you want a version you have to pay for, LogMeIn Rescue [1] is a great tool. It's pricey, but it's an entire Help Desk tool. You can remote control, has a file manager, reboot the machine and autore-connect, and more. It's really aimed at a help desk scenario more than yours.
[1] https://secure.logmeinrescue.com/HelpDesk/Home.aspx?home=2&lang=enAMMYY Admin [1] is also a high-quality solution...it comes in one .exe file, and you can email it or direct the other user (in this case your mom) to download it. Have her run the .exe, read the number and press start. you input the number and press connect! Simple!
[1] http://www.ammyy.com/en/Nobody has mentioned it yet, so for the record, Crossloop [1] is worth checking out.
I personally use RDP and NX usually.
[1] http://www.crossloop.com/I found another today called www.beanywhere.com [1]. I haven't had a chance to play with it, but it seems like it would do the trick, and is one of the cheaper options that I've surveyed.
[1] http://www.beanywhere.comMikogo [1] is awesome. I use it all the time at work and at home. Description from their site: Mikogo is an easy-to-use cross-platform desktop sharing tool, ideal for web conferencing, online meetings or remote support.
[1] http://www.mikogo.com/